To provide exemplary service in all domains of instrumentation. These services include, but are not limited to, instrument calibration, instrumentation and control systems, product sales, validation and the technical writing to support the aforementioned.
To support our company mission statement, it is the Quality Policy of IIS to achieve high level customer satisfaction by focusing on performance measures of key interest to our customers. The primary indicators for monitoring our performance and establishing targets for continuous improvements are:
- Quality of work performed by our technicians in a cost effective time frame
- Minimize the number of quality investigations
- Minimize the number of equipment out-of-tolerance investigations/calibration recalls
- Timeliness and quality of response to customer issues
IIS provides an environment that generates measurement, analysis and corrective action throughout our organization. IIS actively strives to keep current to applicable industry guidelines and trends. Management has identified and support endeavors that allow the continuous improvement of our Quality Documentation, our Quality Staff and our Quality Instrumentation to become the routine nature of our business. In doing so, every employee will perform in a manner that promotes the objectives of this Quality Policy.
Originally established in 1965, E. J. Chance was a small heat treating and chemical service company. In 1985, William Ball purchased E. J. Chance and Associates. Later that year, Mr. Ball added the trade name Industrial Instrumentation Services (IIS) and incorporated the business. In the late 1980's, the advent of the microprocessor revolutionized all process industries. The inception of the microprocessor marked a change in the core business of IIS. As the new technologies evolved so did IIS. IIS began to drift away from the heat treating industry and migrate towards the newer process control industries. These new process control industries included the pharmaceutical, bio-technology, semiconductor, water systems/treatment, power and packaging industries. Today, the pharmaceutical industry represents over 70% of our current service customer base.